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Support

Get help with the iTour app

Contact Us

Have a question or need assistance? We're here to help.

support@itourapp.com

Frequently Asked Questions

How do I download tours for offline use?

Open the app, select your tour and language, then tap the download icon in the top right corner of the home screen. The app will download all tour content including images and audio for offline access.

How do I use the audio narration?

Each stop has a play button that will read the content aloud using text-to-speech. For the best experience, we recommend using headphones. The audio will play in your selected language.

What languages are available?

iTour supports multiple languages including English, Spanish, French, German, and Chinese. Select your preferred language when you first open the app. You can change it anytime in Settings.

Does the app work without internet?

Yes! Once you download a tour, all content is available offline. This is perfect for historic sites with limited cell coverage. Just download before you arrive.

How do donations work?

When you tap 'Contribute' in the app, you'll be taken to a secure Stripe payment page. Your donation supports the preservation of historic sites. We never see or store your payment information.

The app isn't working correctly. What should I do?

Try these steps: 1) Close and reopen the app, 2) Check for app updates in the App Store or Google Play, 3) Clear the app cache in Settings, 4) If issues persist, email us at support@itourapp.com with details about the problem.

App Information

Current Version

2.4.0

Platforms

iOS & Android

Requirements

iOS 13+ / Android 5.0+

Developer

iTour LLC